Cancellation Policy and Terms & Conditions of Sale
I hereby authorize ExpressPassport.com to expedite and submit my passport application to the U.S. Passport Agency and to accept delivery of the passport for me, on my behalf. Under the provisions of the Privacy Act of 1974 (Public Law 93-579), no information may be released from U.S. Government files without the prior written consent of the individual in question. Consequently, an employee of the U.S. Department of State cannot discuss the details of your passport application with the courier without your permission. I agree to allowing this condition by signing the Letter of Authorization given to me by Express Passport.
Please note that you acknowledging the terms and conditions herein signifies that you understand the following: Express Passport is acting as your limited passport agent for the limited purpose of submitting and facilitating your application through a passport courier; "Express Passport" cannot and will not accept responsibility for delays in or loss of any document(s) by any party not directly under their control, including, but not limited to, Travel Agents, Consulates, Embassies, Passport Offices, or any other Entities or any delivery-service involved in handling passport documents.
You also understand that you are directly paying an additional fee to Express Passport and that government fees are still to be paid by you to the U.S. Department of State, which is their fee for issuing a passport to you. We help you throughout the procuring passport process in it's entirety by helping you submit & retrieve your passport as your authorized passport courier, in a time period you have selected. Express Passport does not issue or claim to issue your passport or any other travel documents.
With this expedited service a travel itinerary is required to be submitted as part of the process. If a travel itinerary can not be provided, then you promise to provide a letter from a business or hotel stating that you are traveling soon for The Department of State to accept for an expedited service.
You acknowledge that ExpressPassport.com is not responsible for any delays or errors caused by mail couriers such as FedEx or any other commercial carrier. We are also not responsible for any delays resulting from errors or omissions in information provided to us by you the Passport applicant. You, as Applicant, are responsible to complete of all materials on a U.S Passport application correctly.
Express Passport does not control the decisions made by Department of State regarding denial or approval of any passport. The content and/or completeness of your applications and statements therein that you submit may affect the decision to either approve or deny your U.S. Passport. You are responsible for the complete and accurate application of the information submitted to the Department of State for procurement of any passport.
Express Passport is servicing you in a procurement of a U.S. Passport, but we still have no control over any official requirement that an issuing authority may require. Requirements for procurement of a passport can and will often change from time to time. Express Passport will not be held responsible for changes in U.S. Department of State or Foreign Government requirements, whether mandatory or subjective. Express Passport will attempt to notify you of any such changes as they become available.
Express Passport reserves the right to refuse any service to any customer for any reason that may cause damage, or if inaccurate information that leads to a law being broken, either local, state, or federal. The maximum liability of our Refusal of service is limited to the amount of fee paid to and collected by us from you under all circumstances, without limitation.
ExpressPassport.com its owners, couriers and affiliates do not and can not provide any guaranties implied. Liability is limited to fees paid. If required documentation, whether standard or supporting, is not received by our couriers with-in the specified time period given to you by your passport specialist, additional charges may be asked of you in order for us to provide you a service by the departure date listed by you in your online order form.
Even with additional fees or charges that may be accrued by you and charged to you in such an event, we still can not guarantee that your passport request can be complete in the needed time of your departure. Required documentation is solely the responsibility of the person(s) submitting a passport application.
By agreeing to the terms and conditions of Express Passport, you have agreed to purchase the service stated, therefore, when your application is accepted, refunds are not possible for any reason, (ie. Flight Cancellations, Missing Flights, Flight Delays, Travel Itinerary Changes, etc...)
Before sending your documents out please contact your representative. If we don't know when you're sending and the state department receives your documents without notice there will be a one business day delay or a hold for the next available slot for the submission of documents.
Suspense due to backed taxes, child support, and lack of documentation will also be an extra charge of $25 for the documents to be re-submitted.
Cancellation Policy: (effect from 03/12/12)
If you agree to the terms of service the below holds true.
You understand by agreeing to the terms herein that you have purchased the service stated, therefore, due to such acceptance, refunds are not possible for any reason (including, but not limited to):
- Flight Cancellations, Missing Flights, Flight Delays or other Travel Itinerary Changes.
- Delays in passport or other travel document deliveries.
- Lost, Stolen or misplaced tickets. Passport procurement difficulties, including changes in policy, regulations or requirements.
- Incompleteness or inaccuracy of required filing information.
- If you find your lost passport.
- We guarantee that service and delivery of your passport within the time frame select unless you don't meet the condition listed in this agreement. In any case, you agree that by accepting the terms and conditions you will accept that our maximum liability to any customer is the amount of fee paid to and collected by ExpressPassport, and under all circumstances from you or parties represented without limitation. We do not guarantee or imply other than what is stated in these Terms and Conditions. Under no circumstances shall we be liable for direct or indirect damages of any kind. Please note that Saturday deliveries are subject to additional charge of $39 for priority and $60 for 1st overnight label and is only arranged with your verbal approval.
In such a case that litigation arises between you and Express Passport, Express Passport reserves the right to hold a hearing in courts within the State of Florida and Palm Beach County.
By accepting the terms and conditions, you agree to the above without dispute. Any and all orders must accept all the terms and conditions list above in order to use Express Passport in procuring a U.S. Passport.
Expedite Media LLC dba Express Passport
3100 S Federal Hwy STE A
Delray Beach, FL 33483