CUSTOMER REVIEWS

Great experience, easy to use and the process flowed just as they advertise. My passport is here in plenty of time w/o any drama or problems. I will definitely recommend to family and friends!

Everything was as advertised. Excellent service. You get what you pay for. It was my first time getting a passport and I had little to no time for any errors or delays.

very fast service. customer service not available on Sunday's so take that into account. super easy process.

Always very fast service

Excellent service. Very easy to use.

As advertised. Orderly, no hassles and on time

Fantastic job from start to finish. Sincerely appreciate being able to quickly speak with live representatives when calling in with questions. Your staff was well informed, helpful and friendly. Great job! Sincerely appreciate your service!

Expresspassport was able to get us a new passport for my son in less than 48 hours after we discovered it lost 3 days before our vacation-that is including a trip to a passport identification center which is required for passports under 16-marvellous!

Expresspassport.com gave us the best service possible. The only suggestion that I would offer is that on Expresspassport's website, there should be an explanation that the Long Form Birth Certificate needs to be provided for a new passport application, as the US authorities won't accept the Short Form birth certificate. We provided what we had, the Short Form Birth Certificate. The Long Form has a bit more information about the location of the birth. This delayed us for weeks, but the delay was actually from the Texas bureau in Austin that is responsible for Birth Certificates. If I would have known that Texas's idea of expedited service is shipping only, they still had a 1-2 month wait for the document, which forced us to cancel our overseas trip. I should have driven the 500 miles to Austin and picked it up same day. The good news is that Expresspassport waited the 6-weeks with us for the docs instead of closing the file. They did their part very expeditiously and professionally. I would recommend them to anyone.